How can I earn and use credits at Invino?
You earn credits toward future purchases simply by inviting your friends. If a friend signs up for an account through your referral, they receive $10 in credits when opening their account, and you receive $30 in credits when they place their first order - easy as pie!
Is Ground Shipping always free?
Yes! As long as you buy 6+ bottles (mix and match as freely as you like) in the shopping cart then the shipping is on us. Occasionally we may offer certain wines with a smaller amout for free shipping, as well. This applies to anywhere we ship in the U.S., but excludes Alaska and Hawaii.
How long before I receive my wine?
During our regular shipping season, your order ships within 2-5 business days (oftentimes, even sooner!). If your order isn't received in 10 business days, please email us at email@example.com. In the summer months (typically May-October) we will hold your order (if you select HOLD at checkout) until the temperatures have lowered to a safe shipping temperature. This is for your benefit and the integrity of your wine! Heat is wine's worst enemy. Otherwise, we have summer shipping options available at checkout.
I want you to ship my wine ground mid-July in a heat wave. Can you?
Choosing the hold option during the summer months is always your best bet. But if you need that bottle now (trust me, we understand), your next best option is utilizing an ice pack (option for most states at checkout). Keep in mind, inclement weather can cause popped corks, leakage, and major damage. Even an ice pack will give out within a couple days transit in high temps, so keep that in mind when choosing your shipping/hold method on the checkout page.
The hold option will keep your wine in our temp controlled warehouse until the weather cools (typically our heat hold runs from May to October, with variation each year).
The wine that I want to order is no longer on the website. How do I order it?
We put up a new wine offer each day. Usually we sell out, and when it's gone, it's gone, right? Well, there's always a possibility of a customer cancellation. Feel free to email us at firstname.lastname@example.org in the off chance quantity is still there.
I want to order over the phone or through email. Can I?
Nope, sorry. All orders must be placed through the website. If you have special instructions, please enter them into the shipping notes box while placing your order. Please see the next question to understand why we do this.
Why can’t I call or drop by?
Invino is what we call "lean and mean." We run a tight ship with no frills, and that’s to keep prices down, and keep the deals coming. Being "email only" lets us consolidate our efforts and energy into doing just that.
Why don’t all of my credits appear?
For the sake of a more simple and beautiful design, we elected to round down to the nearest whole dollar. So, if you have $3.68 in credits, it will appear as $3. But don’t worry you'll be credited the full amount upon checkout, our systems are capable of handling the math!
It is too hot to ship now but I want to buy today's wine.
We can hold for up to two weeks during the regular shipping season, and for an extended period of time during the summer season. If you have a specific ship date, choose a shipping option at checkout, and put your requested ship date in the shipping notes box. If you want to hold for the summer and ship in the fall when temps cool, choose the hold option at checkout.
How do I return a defective product?
Just email us at email@example.com! We stand behind every bottle we sell, and we know that sometimes you can get a bad bottle (just like with a dozen eggs or a dozen oysters, right?). If you feel you have a bad bottle, please let us know via email, and we'll take care of it for you.
Can I use a faster shipping method?
Yes. We offer Overnight and 2 Day Air at reduced costs to most states. Wine is heavy and the cost to ship faster is expensive, but as always, we will quote you the lowest price we can.
Do you insure your shipments?
You are automatically opted into shipping insurance at checkout. It is 1% of the subtotal, and will cover you in case of loss or damage in transit. If you do not want this protection, you may deselect the 'Shipping Insurance?' box at checkout.
What if the shipment is lost or damaged?
Email us at firstname.lastname@example.org! We always recommend adding shipping insurance when placing a new order. If shipping insurance was added to your order and the package has been lost or damaged, you are fully covered. We can issue a credit card refund or a store credit for the purchase. Alternatively, if the wine is still available, we would be happy to send a replacement package.
Without shipping insurance, we can only reimburse you through a store credit.
What payment options do I have?
You can pay using Visa, MasterCard, and American Express. We do not accept checks or money orders.
Can I send my order as a gift?
Of course! Who doesn't like wine as a gift? Just enter a message in the gift message section at checkout, and we'll send it along, making sure NOT to include an invoice.
Can I buy a gift certificate?
We don't have physical gift certificates, but you are welcome to purchase gift credits to put into another account. Just email us at email@example.com to set this up!
What is your cancellation policy?
If you need to cancel your order for whatever reason, please email us at firstname.lastname@example.org! Credit cards are charged immediately upon purchase, so a refund would show as a new line item a few days later. You may be subject to a 3% refund fee (email for details). (The separate shipping fee, if applicable to your order, is non-refundable for packages that have left our facility.) If you would like to receive Invino credits instead, we can put the entire amount in your account for a future purchase.
How do I talk to a live person?
We are online only, but we tend to respond rather quickly! If you have any questions or concerns, please send an email (email@example.com), as we keep all correspondence in writing. We have no one answering phones but if you prefer to use our voicemail (1-707-690-5350), be sure to state your name and email address in your message, as our reply will come via email.